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Privacy Policy

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Privacy Policy - Lyme RIB Rides

Oct 29, 2026

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This policy explains what personal information we collect when you visit our websites, book

a trip or sail with us, why we need it, and the choices and rights you have.

Last updated: October 2026.

 

1. Who we are

Lyme Bay RIB Charter (West Bay) and Lyme RIB Rides (Lyme Regis) are trading names of

LBRC Ltd, which is responsible for your personal data (the "controller"). We follow the UK

General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • Company: LBRC Ltd, registered in England and Wales, company number 8955689,

  • registered office The Grove, Rax Lane, Bridport DT6 3JL

  • ICO registration: ZA886261

  • Questions about your data: Zoe Miles, crew@lymebayribcharter.co.uk

 

2. The information we collect

When you book

  • Your name, email address and phone number, and the names and number of people

  • in your party

  • The trip, date and time you book, and any notes you give us

  • Payment: taken securely by our card and booking providers. We never see or store

  • your full card details

 

When you complete your waiver

  • The name of the lead passenger, who signs for the whole party, and the name and phone number of an emergency contact

  • Your confirmation that everyone is suitable to travel, including health questions such as back, neck or joint problems and pregnancy. This is health information, which the

  • law calls special category data. We use it only to decide safely who can travel, and you give your explicit consent when you sign

  • For 14 and 15-year-olds travelling without an adult: their parent or guardian's name and phone number, their permission, and who is meeting the young person afterwards

 

On the day and afterwards

  • Records of each trip, such as the number of people on board, for our safety records

  • Details of any incident or injury, to look after you and meet our legal duties

  • Messages, emails and reviews you send us

  • Photos and video, which we use only with your consent, and for children only with a

  • parent's consent

 

When you visit our websites

  • Technical information such as your IP address, browser and device, and how you use the site, collected through cookies (section 8)

 

3. How we use it

To take and confirm your booking, and send reminders and any changes or cancellations

To decide safely who can travel and where they sit, and to brief everyone on board

To look after you if something goes wrong, and to keep the safety records the law requires

To answer your questions and deal with any complaint

To send you news and offers, only if you've agreed or you're a past customer who hasn't opted out, with an unsubscribe link in every message

To keep our websites working, secure and improving

We don't make decisions about you purely by computer.

 

4. Our lawful basis​​

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Where we rely on consent, you can withdraw it at any time by contacting us or using the unsubscribe link.

 

5. Who we share it with

We never sell your data. We share it only when we need to:

  • Our service providers, who process it on our behalf under contract: Starboard Suite (bookings), SmartWaiver (waivers), Zettle by PayPal (card payments), Mailchimp (marketing emails), our email and website hosting provider, and Google Analytics (website statistics)

  • The Coastguard, ambulance and other emergency services, if you need help

  • The Marine Accident Investigation Branch, the Maritime and Coastguard Agency or our vessel certifying authority, where the law requires us to report an incident

  • Our insurers, if there is an incident or claim

  • The police or local authority, where the law requires, or to protect someone at risk

 

6. Keeping it safe

We use appropriate security to protect your information: password-protected accounts with two-step verification where available, locked devices, locked storage for paper records, and access limited to staff who need it. We choose providers who keep data secure, and check their terms.

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7. How long we keep it

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8. Cookies

Essential cookies keep the website working and don't need your consent. We only set analytics cookies (Google Analytics) and any marketing cookies if you agree, using the cookie banner when you first visit. You can change your choice at any time through the cookie settings link at the bottom of each page, or in your browser.

 

9. Your rights

You have the right to:

  • access a copy of the information we hold about you

  • correct anything that's wrong

  • delete your information, unless we must keep it by law, for example safety records

  • restrict or object to how we use it, including stopping marketing at any time

  • move your information to another provider (data portability)

  • withdraw consent where we rely on it

Email crew@lymebayribcharter.co.uk It's free, and we'll reply within one month.

 

Complaints. If you're unhappy with how we've handled your data, please tell us first so we

can put it right. You also have the right to complain to the Information Commissioner's Office

(ICO): ico.org.uk/make-a-complaint, or 0303 123 1113.

 

10. Transfers outside the UK

Some of our providers, such as Mailchimp in the USA, store data outside the UK. Where

they do, we make sure it's protected by the safeguards UK law requires, such as an

adequacy decision or the UK's international data transfer agreement.

 

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page,

with the date it was last updated.

 

12. Contact us

Zoe Miles, LBRC Ltd · crew@lymebayribcharter.co.uk  · 07971 258515

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